This is likely caused by a poor internet connection, your computer may be too low on available resources, or the video quality may be set too high.
Below are some suggestions to help improve your viewing experience. (Note: for best performance, we recommend using a laptop, desktop computer, or tablet to play our videos… not your smartphone.)
Our classes stream at a rather high definition by default. There may be some hiccups if you don’t have a higher bandwidth Internet.
- So the number one thing you can do to eliminate stuttering in your videos is to make sure you're using a strong Internet or WiFi connection.
- If you don’t have a strong internet connection, try reducing the quality of the video stream by clicking the gear icon in the bottom right corner of the video.
In the dropdown menu, you will see options for the resolution of the video. We suggest trying Auto, so the computer can decide which definition version it can handle best. Then try closing the tab with the video, and logging in again to our classes, and seeing if the streaming works better.
This should resolve the stuttering issue if the problem is slow or inconsistent bandwidth.
- If the video still stutters, it might imply that your computer is working too hard, rather than a bandwidth or routing issue.
In this case, you should try closing other unnecessary programs, as well as any backup programs that may be using your Internet.
- Vimeo is our video provider, and it could be that you have a route through the internet to their servers that happens to be congested (often only at certain times of day).
You can try watching some high-definition videos here on Vimeo: https://vimeo.com/watch to see if you have similar problems.
- Finally, we recommend using Google Chrome or Firefox as your Internet browser. This may significantly help with streaming issues.
If you continue to have problems you can reach out to us at firstname.lastname@example.org and an agent will troubleshoot with you.